Welcome to Pike Home Services (“Pike,” “we,” “us,” or “our”). By accessing or using our website pikeservice.com
or any related online tools, you agree to the following Terms & Conditions.
1. Company Information
Legal Entity: Pike Home Services, North Carolina
Trade Licenses:
North Carolina: Plumbing #30350 | Electrical #36815 | HVAC #26015 | General Contractor #103798
Western North Carolina: Buncombe (Asheville, Weaverville, Black Mountain, Arden), Henderson (Hendersonville, Fletcher), Madison (Mars Hill, Marshall, Hot Springs), and Yancey (Burnsville and surrounding areas)
Northeast Tennessee: Greene (Greeneville, Mosheim), Washington (Johnson City), Sullivan (Bristol, Kingsport), and Unicoi (Unicoi, Erwin)
2. Services
We specialize in residential HVAC, plumbing, and electrical repair, installation, and maintenance.
All work is performed by trained, licensed, and insured technicians.
3. Scheduling & Appointments
Appointments can be scheduled online via our ServiceTitan booking tool or by phone.
Availability is subject to technician scheduling and regional service capacity.
Emergency Service: Provided 24/7 as availability allows.
Cancellations: Please notify us at least 24 hours in advance to avoid potential rescheduling delays.
4. Pricing & Payments
All estimates provided during booking are subject to change following on-site inspection.
Payment is due upon completion of service unless otherwise specified in writing.
Secure Online Payments
Online payments are processed exclusively through ServiceTitan, a PCI-DSS Level 1 compliant payment processor.
Pike Home Services does not store, transmit, or access your card details.
All transactions are encrypted and processed over SSL connections.
If external financing is used through a third-party lender, your transaction is governed by that lender’s separate terms and privacy policy.
5. Refunds & Disputes
Refunds may be offered at Pike’s discretion if services were not completed as described. Customers should contact our office within 7 days of service completion to request a review. We will evaluate each request promptly and may issue a refund, partial refund, or service credit.
6. Satisfaction Guarantee
We stand behind our work. If you are not satisfied with a service, Pike will make reasonable efforts to resolve your concerns and ensure the job meets professional standards.
7. Workmanship Warranty
All workmanship performed by Pike Home Services is covered under a one-year limited warranty for repairs and a two-year limited warranty for replacements, subject to change.
Warranty coverage applies to labor only and does not extend to equipment failure caused by misuse, neglect, or third-party installation.
8. Promotions & Offers
Coupons, promotional discounts, or seasonal offers are valid only during their published timeframes and may not be combined unless otherwise stated.
9. Marketing & Communications
By submitting a form, scheduling service, or making payment, you consent to receive transactional emails, appointment reminders, and service notifications by text or email. Standard carrier rates may apply. You may opt out of marketing communications at any time by replying “STOP” to text messages or clicking “Unsubscribe” in emails.
10. Intellectual Property
All site content, logos, photographs, and copy are the property of Pike Home Services and may not be reproduced or distributed without written permission.
11. Limitation of Liability
Pike Home Services is not liable for indirect, incidental, or consequential damages resulting from system failures or misuse of our services, except where required by law.
12. Updates
We may revise these Terms periodically. Updates will be posted with a new “Last Updated” date. Continued use of our site or services after any update constitutes acceptance.
Breakdowns don't wait, and neither should you. Pike responds in hours, not weeks, to restore comfort and peace of mind. Schedule online today or let us call you back right away.
Schedule Service Online
Call or Text (828) 676-5234
Call or Text (828) 676-5234
Schedule Service