Privacy Policy

Effective Date: October 22, 2025

Last Updated: October 22, 2025

Pike Home Services (“we,” “our,” or “us”) values your privacy. This policy explains how we collect, use, and protect personal information obtained through our website and online tools.

1. Information We Collect

We collect information that you voluntarily provide when:

Requesting service or scheduling an appointment
Making a payment via ServiceTitan
Submitting a contact form or calling/texting our office

This may include your name, phone number, email, address, and service details.

2. Payment Security

All online payments are processed by ServiceTitan, a PCI-DSS Level 1 compliant processor.
Pike Home Services does not store or handle credit or debit card information on our servers.
Payment data is encrypted and transmitted via HTTPS.

3. Analytics, Cookies & Tracking

We use cookies and third-party analytics tools such as Google Analytics, Meta Pixel, and WhatConverts to understand site usage and improve marketing effectiveness.
These tools may collect non-personal information such as device type, IP address, and site interaction.
You can disable cookies through your browser at any time.

4. How We Use Information

We use collected data to:

Schedule and deliver requested services
Process secure payments
Send confirmations, updates, or appointment reminders
Send limited marketing messages or seasonal offers (with opt-out available)
Improve our website and advertising relevance

We do not sell or rent your personal information to third parties.

5. Communications & Automated Messages

By scheduling or requesting service, you consent to receive texts, emails, or automated messages regarding appointments, estimates, and service updates.

Automated communication features are provided via ServiceTitan. You may opt out of marketing messages at any time.

6. Testimonials & Media Use

We may feature photos of completed projects, our team, and customer testimonials on our website or social media.
We will obtain verbal or written consent before posting any identifiable customer content.

7. Data Security

Our website uses SSL encryption on all pages.
Access to customer data is restricted to authorized employees and contractors who require it for service fulfillment.

8. Your Rights

You may request access, correction, or deletion of your personal information at any time by emailing
info@pikeservicegroup.com.

9. Children’s Privacy

Our website and services are intended for adults and homeowners. We do not knowingly collect personal information from anyone under 18.

10. Third-Party Links

Our site may include links to external sites. Pike Home Services is not responsible for the privacy practices of these third parties.

11. Policy Updates

We may update this Privacy Policy periodically. The latest version will always appear on this page with a new effective date.

12. Contact

Pike Home Services
4 Taffie Ridge, Weaverville NC 28787
(828) 676-5234
info@pikeservicegroup.com

Additional details regarding our use of automation and AI systems can be found on our AI Disclosure & Understanding page.

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Schedule Service Online Call or Text (828) 676-5234